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Nova Parcel Service, LLC (“Nova Parcel Service,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and business operations. By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you visit our website, request services, or conduct business with us:
 

Personal Information

• Name

• Company name

• Email address

• Phone number

• Billing and payment information

• Pickup and delivery addresses

• Shipment details

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Business & Operational Information

• Freight details (weight, dimensions, contents)

• Load pickup and delivery times

• Broker or shipper contact details

• Proof of delivery documentation

• Communications related to shipments

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Website & Technical Information

• IP address

• Browser type and device information

• Pages visited and usage data

• Cookies and similar tracking technologies

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2. How We Use Your Information

We use the information collected to:

• Provide trucking, transportation, and logistics services

• Schedule pickups and deliveries

• Communicate regarding shipments and service updates

• Process payments and invoices

• Improve website functionality and customer experience

• Comply with legal, regulatory, and DOT/FMCSA requirements

• Prevent fraud and protect our business operations​

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3. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

• Freight brokers, shippers, or receivers involved in your shipment

• Payment processors for secure transactions

• Regulatory agencies or law enforcement when required by law

• Service providers assisting with website hosting, communication tools, or analytics

All third parties are required to protect your information and use it only for authorized purposes.

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4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute security.

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5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site performance

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings, though some website features may not function properly.

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6. Your Rights & Choices

You may request to:

• Access the personal information we have about you

• Correct or update your information

• Request deletion of your data, subject to legal or operational record-keeping requirements

To make a request, contact us using the information below.

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7. Data Retention

We retain personal and business information only as long as necessary to:

• Fulfill service obligations

• Maintain business records

• Comply with legal, tax, insurance, and transportation regulations

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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10. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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11. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

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Nova Parcel Service, LLC

Phone: 954-737-3632
Email: hello@novaparcelservice.com
Address: 1451 West Cypress Creek Road, Suite 300, Fort Lauderdale, FL 33309

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